Carers Emergency Card

You may be a parent, a partner, a son or daughter, a sister or brother or friend of someone who needs support as a result of an illness (physical or mental illness and substance misuse), condition or disability. If you provide them with help and support to manage their life – you are a carer.

From April 2018, The Carers Act means all carers have the right to an adult carer support plan or young carer support plan. This must have information about whether the carer has arrangements in place for the care of the person they care for in an emergency. Writing these arrangements down is the emergency plan.

The Carers Emergency Card service is a free service provided by Angus Health & Social Care Partnership and provides a means of accessing assistance from nominated contacts in the event of a carer being held up or involved in a situation that prevents them from carrying out their carers role.

A referral to the service will result in the information about your emergency plan arrangements being held in a secure database website that is managed by the Community Alarm Control room staff. Once the database record has been created you will be issued with a carer’s emergency card which you should carry with you at all times (card is credit card sized). The card has a unique reference number (URN) and a contact phone number for the control room.

In the event of an emergency, people call the phone number and provide the control room staff with the URN from the card which will be attached to your database record. The control room staff can then action your emergency plan by calling your nominated contacts and advising them that you are held up and asking them to step into the caring role until you are able to continue.

This service is currently being improved and will be relaunched by March 2020, so if you are already a card holder you will be informed of the relaunch and what it means for you in the near future.

Remember the card is only as good as the information that is shared with us, if your emergency plan information has changed you need to let us know so we can amend our information so that the card remains effective in the event of an emergency!

If you would like an application form please call 01307 464943 and request they send out a form for you to complete.